Hello Obsessionitas,
Today is deals and sales from different companies that are currently having sales.
March 21st, 2020
If you have traveled or schedule traveling in the future you will want to read and understand this announcement.
The only thing is companies can end the deal(s) at any time.
COVID-19 – Important message for customers with upcoming bookings
The entire travel industry is experiencing an unprecedented increase in service requests from customers due to the overwhelming impact of the novel coronavirus (COVID-19).
We’re really sorry for such long wait times due to the increase in call volumes. Every Hotels.com team member who can help is working to add more capacity, self-service options, and collaborating with many thousands of our global travel partners.
Importantly, we are focused on customers with travel in the next 72 hours. If your travel is not immediate, please visit our Customer Service Portal that includes newly built online tools to help you change or cancel travel plans electronically yourself.
Here’s what you need to know:
Customers with Lodging Bookings (non-package/bundle):
- For customers who booked a non-refundable rate prior to March 19, 2020 for stays between March 20, 2020, and April 30, 2020, we will email you in the coming days to ask if you wish to keep or cancel your existing booking. If you decide to cancel, you will be eligible for a full refund or, in some cases, a voucher allowing you to rebook the original property at later dates. There is no need to call us, however you must cancel your booking at least 24-hours before check-in in order to be eligible for this offer.
- For customers who booked a non-refundable rate for stays after April 30, 2020, with the situation continuing to evolve, we will continue to work with travel partners as necessary to implement flexible policies
- For customers whose accommodation plans have already been impaired by COVID-19 and whose travel date has passed, we want to assure you that we are working to attend to your needs as well. We appreciate your patience.
- For customers who have booked a refundable rate, please visit our Customer Service Portal to change or cancel.
- For those looking to make a new booking, we strongly recommend choosing a rate that allows for free cancellation.
While we are adjusting our operations and policies as quickly as possible, we do ask for patience and reiterate that if your travel is not within the next 72 hours, please hold off contacting us so we can prioritize urgent customer queries and resolve cases faster.
We thank you for your continued understanding. There’s nothing more important to us than you, our customers, remaining safe through this stressful time. All of us at Hotels.com value you and are grateful for your business.
Dear valued customer,
As you may have seen in the news, the United States government has prohibited non-US citizens who are from the 26 countries that make up the European Union’s Schengen Area or who have visited the Schengen Area in the previous two weeks from entering the United States. These countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
The United States government’s policy goes into effect at 11:59 p.m. Eastern Daylight Time on March 13, 2020 but does not apply to persons aboard a flight scheduled to arrive in the United States that departed prior to 11:59 p.m. Eastern Daylight Time on March 13, 2020. The United States government has stated that they intend for this policy to be in place for the next 30 days.
This policy does not include or impact
- American citizens, permanent legal residents and their immediate families
- Any child, foster child or ward of a United States citizen or lawful permanent resident, or who is a prospective adoptee pursuant to the IR-4 or IH-4 visa classifications
- Members of the U.S. Armed Forces and spouses and children of members of the U.S. Armed Forces
- Anyone traveling at the invitation of the United States Government for virus-related work, certain travelers related to NATO or United Nations work, and certain travelers doing work related to the CDC, Department of Homeland Security, State Department and other law enforcement issues
- Certain classes of air or sea crewmembers
- Anyone traveling from the United Kingdom who has not been to the Schengen Area in the last 14 days
While not prohibited from entering the United States, these travelers who have been to the Schengen Area may be required to return to the US through select airports where enhanced screening procedures have been established.
What will happen next
If you are impacted by these new rules and cannot travel to the United States during this 30-day period, please know that we are working quickly with our travel partners to address this unprecedented situation and to take care of you.
If you have only booked lodging via Hotels.com we will ensure you will have the option to cancel and be refunded. If you have booked air travel or a travel package, we are working with our airline partners to understand how their cancellation policies will work.
We will contact you shortly with more details and next steps including how to confirm any changes to your travel plans and how the cancellation process will work.
While the Coronavirus (COVID-19) outbreak is a rapidly changing and fluid situation from a public health perspective, we are committed to keeping you informed and to taking care of you as a valued Hotels.com customer.
Sincerely,
Hotels.com
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Till next time
Diana and Ashley
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